Making All Voices Count

Dialogues from around the country

Eastern Cape

MAVC DIALOGUES WORKSHOP WITH ILDA EC

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 In February 2015, Black Sash Eastern Cape held a successful workshop with the Interchurch LDA in Uitenhage to prepare for the Making all Voices Count Dialogues to take place soon.

ec mavc ilda cycle 1 dialogue composite


Challenges were identified, and an improvement plan for SASSA Uitenhage was developed. A joint committee comprising of mainly women was set up. The committee was given Norms and Standards as well as copies of the Batho Pele principles in order to measure and assess progress made in the implementation of the activities in an Implementation Plan.

Freestate

MAVC JUSTICE & PEACE MONITORING IN WELKOM

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MAVC Welkom 1014

Kalie Senyane and community monitors from the Justice and Peace Commission spent a successful few days monitoring service delivery  as part of the * MAVC (Making all Voices Count) project at the Welkom Clinic. Here are edited samples from his emails to the Black Sash recounting the experience.

"I had a pleasant meeting with the clinic manager. She said she would really welcome the stakeholders meetings as it will help them a lot to know what needs to be done and way forward. She requested ...that after the whole monitoring, she hopes we will help them and not just compile a report and do nothing. They are tired of the province not taking them seriously"
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"All went according to plan. Amazingly more women wanted to participate and the clinic manager surprisingly, also asked me to bring more women than men. She believes women should be more developed in terms of monitoring."
"..............
Tomorrow we have to do another set of 150 questionnaires. Hopefully by Wednesday we will have completed our 300 target and by Friday all will have been punched into the system.

We received complaints from patients which I don't know how to tackle.... we just noted them and we will see in later stages how Justice & Peace and Black Sash can deal with this issues."
........

"After today we have completed +/- 293 questionnaires. It took us 4 working days to achieve the milestone. I am really happy with the support I received during tough times and thank all of you for being patient with Justice and Peace Commission.

The facility operational manager was pleased to have us around and she even extended our work, to interact more with patients and even pleaded with us to help identify people who could possibly form a new clinic committee. She has also extended an invitation to us to attend that meeting, the day the committee is going to be formed.

Generally patients were happy that we have graced the facility as they are being served in time, with good attitude, and a well mannered way shown by the staff. ...The staff was generally welcoming, cooperative, friendly, polite and generous with their time. No single day we had any problems with them. The facility services too many people and they under staffed, but they never neglected their duties."

Gauteng

MAKING ALL VOICES COUNT WITH TSHWANE NORTH OUTREACH

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MAVC TNO 2015

Another successful citizen monitoring Dialogue  was organised by Black Sash partner, Tshwane North Outreach (TNO) in Gauteng province on the 18 March 2015.It was attended by 80 community members including these stakeholders: the  Clinic Committee Emergency Service unit (that assisted the clinic), the Ward Councillor, and Community Development Workers.

The first photo shows the presentation of the report done by Nelson Mahlangu who is one of the TNO monitors, and the second photo shows the community in a commission prioritising issues on the report which lead to the draft of the Action Plan to deal with identified problems.

The event was a first learning phase for our partners and the positive response from the facility was welcomed by all parties who graced the event. Hopefully this step will come with positive results for the entire community.

TAC and Love Life members assisted our partners in collecting monitoring statistics.

MAVC DIALOGUE WITH TSHEDZA DEVELOPMENT PROJECT

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2015 MAVC Tshedza GRO

A Making all Voices Count (MAVC) Dialogue was held with Tshedza Development Project and community was held on 8 October 2015 in Mamelodi East, Pretoria.

The event was attended by more than 40 participants, of whom the majority were older people.

They made a significant contribution during the proceedings by using their daily experience when they visit the local SASSA office.

KZN & Mpumalanga

MAVC: MONITORING SERVICE DELIVERY IN MPUMALANGA

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MAVC MPU 1014

Letter from the field from Thulane Ndhlovu

"The training of citizen monitors in Mpumalanga and our monitoring process are hindered by protests from civil servants in Kwa-Mhlanga (include Sassa officials). They are protesting against the Municipality for not providing them with water in this Government Complex, citing that
they can't use bathrooms, let alone water to drink, so they only open from 8:00 am to 10:00 am, then close offices to protest outside the Government Complex in the main entrance.

We've got permission to monitor, and the senior officials have no problem, but the situation here is worse than what I have imagined, so we came early, interviewing beneficiaries while they are busy, then when they close we continue for a while. It's not convincing enough that they say they are still going to continue this week, but I'm sure we will meet the deadline.

Even though the situation is bad here, but I managed to build a good relationship between us and the officials. They even asked us to help them with illegal deduction (from social grants) as they have no idea about what's going on.

I'm still convinced that I will reach the set target in time. Regarding our safety, I think it's safe inside as long we listen when they warn us to leave the premises."

The fact that officials themselves warned our monitors when to get out and when it was safe to proceed with monitoring shows that their grievance was against the Municipality, and not beneficiaries or our monitors.

KZN REGIONAL OFFICE ENGAGES AT 4 MAVC MONITORING SITES

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KZN MAVC 1014

The KZN Regional Office staff were privileged to visit our partners Folweni Community Resource Centre, Network Action Group (NAG), Philakithi Community Services, and Suid-Afrikaanse Vroue Federasie (SAVF) - clockwise in collage - from 6 - 8 October at their respective MAVC monitoring sites. These sites were Folweni Clinic, Umzinto SASSA Local Office, Q Clinic in Umlazi, and the Utrecht SASSA Local Office.

Driving over 1 200kms to visit the various sites in KZN, while exhausting, proved very rewarding as we visited the individual sites, met the relevant office Managers, watched the Monitors as they captured the necessary data and engaged with service users and officials to get a sense of what their perceptions about our Community-Based Monitoring project were.

The officials were very engaging and helpful and respected the work of the Monitors. Some service users were a bit sceptical but when the Project was explained to them and what the outcomes would be they were very willing to participate and have a share in improving service delivery at the respective sites.

The Community Based Partners have excelled in their commitment and passion to Make Human Rights Real, and are eager to see the outcome of their monitoring in the Reports which will be generated at the end of October 2014, and which will be shared with all partners, all sites and the service users of those sites.

MAKING ALL VOICES COUNT -WITH FOLWENI

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MAVC FOLWENI 2015

Making all Voices Count: Black Sash works with our community monitoring partners to prepare for the upcoming Dialogues between our partners and community stakeholders & government facilities.

In KZN, our Black Sash staff joined with our partner Folweni Community Resource Centre to review the results of the citizen monitoring process conducted in 2014, validate reports drawn from these monitoring processes, identify key successes and challenges, and then finally planning for a way forward (how would issues be solved, by whom, and by when).

Mama Magubane, the Deputy chair of the clinic committee attended and promised to take forward questions and concerns during the clinic committee meeting.

MAKING ALL VOICES COUNT -WITH PHILAKITHI

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philakithi 3 march 2015 Copy

In our Making all Voices Count Project, Black Sash continues to prepare with our community monitoring partners for the upcoming Dialogues between our partners, community stakeholders and government facilities.

In KZN, our Black Sash staff joined with our partner Philakithi to review the results of the monitoring process conducted in 2014, in order to prioritise problems that came up, and to work out how these problems will be tackled. Part of this process was to validate reports drawn from the monitoring process, identify key successes and challenges, while planning for a way to move forward (how these issues would be solved, by whom, and by when).

QEDUSIZI HBC IN MPUMALANGA MAKES ALL VOICES COUNT

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A facility Dialogue was held at KwaFene community hall in Mpumalanga in March. SASSA Manager and two staff members, COGTA representatives, ward committee members, Black Sash and Qedusizi HBC members were present. A Dialogue with the community also took place held at B1 Tweefontein community in Mpumalanga. Many members of the community attended and actively participated in the discussions. A SASSA representative helped to unpack some of the questions and issues people had with undefinedthem.undefined

MAVC RESUMES IN KZN AND MPUMALANGA

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2 kzn mavc cycle 2 Copy

KZN Regional Office MAVC Partners commenced Cycle Two community-based monitoring at service sites across Kwa-Zulu Natal and Mpumalanga during the first week of July. We hope to fulfil our target of 300 questionnaires for beneficiaries, and 20 for frontline staff by 31 July.

MAVC Cycle TWO allows partners, beneficiaries, facility staff and other stakeholders to measure progress since the completion of Cycle One in March of this year and monitor whether issues agreed to with the development of a Joint Improvement Plan have been finalised or not.

This will also allow us to confirm whether or not issues picked up in Cycle One have been attended to and improved by the various sites.

Western Cape

MAVC: MONITORING SERVICE DELIVERY IN LAVENDER HILL

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MAVC LHill 1114

Black Sash partner, Women Hope 4 the Nation, has started monitoring Local Government in the City of Cape Town.

They are monitoring the Metropolitan Municipality until 17 November, as part of our Making all Voices Count (MAVC) project.

Monitoring local government is a new area of monitoring for us and we are happy to be piloting it with this remarkable group of women.

 

 

MAVC: CARE COMPANY MONITORS IN MONTAGU

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MAVC Montagu 1014

As part of the Black Sash Making all Voices Count citizen based monitoring project (MAVC ), a group of community monitors from the Care Company conducted two monitoring sessions at the SASSA pay point in Montagu, Western Cape.

They completed 300 questionnaires in October, talking to beneficiaries about their service delivery experience, and about possible experiences of unlawful deductions from their SASSA accounts.

The information from these questionnaires will be compiled into reports that will be disseminated to all stakeholders, including the facilities that were monitored.

 

MAKING ALL VOICES COUNT: TRAINING TRAINERS

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MAVC trainingBlack Sash has embarked on a series of 2-day "Making all Voices Count" (MAVC) training-of-trainers workshops across the country.

These workshops, conducted with partner organisations, will capacitate local monitors to monitor service delivery across selected sites in areas such as social grants and primary health care.

Pictured are workshops conducted in the Western Cape (above) and KZN (below).

Trained monitors are using technology to collect and transmit monitoring data. Monitoring has started at various sites in the Western Cape and data has started to come in reflecting information about service delivery at selected sites.

The project is part of a global initiative which aims to empower CBOs to take ownership of and participate actively in citizen-based monitoring.

MAKING ALL VOICES COUNT - COMMUNITY DIALOGUE IN LAVENDER HILL

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"WOMEN HOPE FOR THE NATION" CONDUCT DIALOGUE IN LAVENDER HILL

MAVC Dialogues Lavender Hill 20150318 02395 CopyIn March, 2015, Women Hope for the Nationinvited stakeholders from Lavender Hill and Local Government officials, represented by the City of Cape Town and two Councillors, to a Making all Voices Count (MAVC) Community Dialogue.

They presented the report on the MAVC monitoring they did in Lavender Hill in November 2014. The survey conducted was to evaluate the community’s experience and feelings of Local Government. A way forward 

MAKING ALL VOICES COUNT WITH WOMEN HOPE 4 THE NATION IN LAVENDER HILL

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MAKING ALL VOICES COUNT community dialogue held in November in Lavender Hill, Cape Town with Black Sash partner organisation Women 

2015 MAVC Lavender Hill DialoguesHope 4 the Nation.

Aysha Davids facilitated a Making all Voices Count dialogue with members of the Lavender Hill Community.

Community members represented different Court Committees, sport organisations, Community Based Organisations and ordinary residents who wanted to hear what the monitoring was all about.

They also discussed the results of the monitoring conducted in 2014.