Kalie Senyane and community monitors from the Justice and Peace Commission spent a successful few days monitoring service delivery as part of the * MAVC (Making all Voices Count) project at the Welkom Clinic. Here are edited samples from his emails to the Black Sash recounting the experience.
"I had a pleasant meeting with the clinic manager. She said she would really welcome the stakeholders meetings as it will help them a lot to know what needs to be done and way forward. She requested ...that after the whole monitoring, she hopes we will help them and not just compile a report and do nothing. They are tired of the province not taking them seriously"
"All went according to plan. Amazingly more women wanted to participate and the clinic manager surprisingly, also asked me to bring more women than men. She believes women should be more developed in terms of monitoring."
Tomorrow we have to do another set of 150 questionnaires. Hopefully by Wednesday we will have completed our 300 target and by Friday all will have been punched into the system.
We received complaints from patients which I don't know how to tackle.... we just noted them and we will see in later stages how Justice & Peace and Black Sash can deal with this issues."
"After today we have completed +/- 293 questionnaires. It took us 4 working days to achieve the milestone. I am really happy with the support I received during tough times and thank all of you for being patient with Justice and Peace Commission.
The facility operational manager was pleased to have us around and she even extended our work, to interact more with patients and even pleaded with us to help identify people who could possibly form a new clinic committee. She has also extended an invitation to us to attend that meeting, the day the committee is going to be formed.
Generally patients were happy that we have graced the facility as they are being served in time, with good attitude, and a well mannered way shown by the staff. ...The staff was generally welcoming, cooperative, friendly, polite and generous with their time. No single day we had any problems with them. The facility services too many people and they under staffed, but they never neglected their duties."
The first photo shows the presentation of the report done by Nelson Mahlangu who is one of the TNO monitors, and the second photo shows the community in a commission prioritising issues on the report which lead to the draft of the Action Plan to deal with identified problems.
The event was a first learning phase for our partners and the positive response from the facility was welcomed by all parties who graced the event. Hopefully this step will come with positive results for the entire community.
TAC and Love Life members assisted our partners in collecting monitoring statistics.
A Making all Voices Count (MAVC) Dialogue was held with Tshedza Development Project and community was held on 8 October 2015 in Mamelodi East, Pretoria.
The event was attended by more than 40 participants, of whom the majority were older people.
They made a significant contribution during the proceedings by using their daily experience when they visit the local SASSA office.
KZN Regional Office MAVC Partners commenced Cycle Two community-based monitoring at service sites across Kwa-Zulu Natal and Mpumalanga during the first week of July. We hope to fulfil our target of 300 questionnaires for beneficiaries, and 20 for frontline staff by 31 July.
MAVC Cycle TWO allows partners, beneficiaries, facility staff and other stakeholders to measure progress since the completion of Cycle One in March of this year and monitor whether issues agreed to with the development of a Joint Improvement Plan have been finalised or not.
This will also allow us to confirm whether or not issues picked up in Cycle One have been attended to and improved by the various sites.
MAKING ALL VOICES COUNT community dialogue held in November in Lavender Hill, Cape Town with Black Sash partner organisation Women
Hope 4 the Nation.
Aysha Davids facilitated a Making all Voices Count dialogue with members of the Lavender Hill Community.
Community members represented different Court Committees, sport organisations, Community Based Organisations and ordinary residents who wanted to hear what the monitoring was all about.
They also discussed the results of the monitoring conducted in 2014.