Steps for social grant beneficiaries to follow if they fall victim to unauthorised, fraudulent or unlawful deductions:
- The most effective method for recourse is to visit a SASSA branch.
- Beneficiaries will need to fill out a BENEFICIARY DISPUTE FORM which captures the details of the dispute.
- The affidavit can be completed with a SASSA appointed Commissioner of Oaths at a local SASSA office or at a local Police Station.
- The beneficiary dispute form must be handed in together with the affidavit.
- The affidavit is crucial if the beneficiary would like to request a refund for monies
deducted from their account.
- Once this is completed, a reference number is issued and the follow up process should
- Beneficiaries can call a SASSA toll free helpline for assistance.
- Social grant beneficiaries are also welcome to contact the Black Sash National Helpline
for FREE paralegal services.
- SASSA CallCentre Beneficiaries can also contact the SASSA call centre on 0800601011.
- Black Sash HelpLine
Alternatively, please contact the Black Sash National toll free Help Line for free
send a text or send a please call me and a paralegal will be in touch shortly.