Recourse Actions

Steps for social grant beneficiaries to follow if they fall victim to unauthorised, fraudulent or unlawful deductions:

  • The most effective method for recourse is to visit a SASSA branch.
  • Beneficiaries will need to fill out a BENEFICIARY DISPUTE FORM which captures the details of the dispute. 
  • The affidavit can be completed with a SASSA appointed Commissioner of Oaths at a local SASSA office or at a local Police Station. 
  • The beneficiary dispute form must be handed in together with the affidavit. 
  • The affidavit is crucial if the beneficiary would like to request a refund for monies
    deducted from their account. 
  • Once this is completed, a reference number is issued and the follow up process should
    be explained. 
  • Beneficiaries can call a SASSA toll free helpline for assistance. 
  • Social grant beneficiaries are also welcome to contact the Black Sash National Helpline
    for FREE paralegal services.
  • SASSA CallCentre Beneficiaries can also contact the SASSA call centre on 0800601011.
  • Black Sash HelpLine
    Alternatively, please contact the Black Sash National toll free Help Line for free
    paralegal assistance on 072 66 33 739 or email This email address is being protected from spambots. You need JavaScript enabled to view it.. You can also
    send a text or send a please call me and a paralegal will be in touch shortly.